Another record year of customer satisfaction at RDC

Jan 21, 2021

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For the third straight year, users of RDC Aviation’s Apex and Airportcharges.com platforms have reported almost universal satisfaction with the products, with more than 85% of our end-of-year survey respondents being either “Very Satisfied” or “Satisfied” with their subscription.

The annual user survey, which is sent to every active user of an RDC product, is a vital part of the continuous development programme at the company and feeds directly into the development priorities for the coming year.

RDC APC and APX product satisfaction 2020

Across both platforms, users really rated the usability, speed and reliability of the products and how both platforms provide users with all the information they need in one location. On Apex, users loved the ability to get quick and easy insights from the platform, especially in relation to comparing fare performance between airports and airlines, or to understand the estimate profit which airlines are achieving, helping users understand growth opportunities. For our Airportcharges.com users, they loved the frequent updates on airport charges and newsletters informing them of new incentives which airports are offering during these difficult times, as well as the ability to quickly understand and compare charges at more than 3,000 airports around the world. If you want to find out more about how you can receive the same benefits to your business operations through RDC’s products, please get in touch with us via our website at https://rdcaviation.com/Contact.

The continued success of our product suite is testament to the team working tirelessly at RDC; as we enter a new year, the RDC Team look forward to working for you, our users, and to help support you in the new hope of continued recovery from the impacts of Covid.

We’d like to take a moment to recognise and thank everyone who participated in the survey; we know time is precious at the moment, and sharing your feedback is hugely important in helping us deliver value.
 

Gareth Kitching

Author

Gareth Kitching
Head of R&D

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