Privacy Policy

RDC Aviation Ltd (RDC) - our commitment to data privacy

Here at RDC, data security and privacy lie at the heart of what we do which means we take the protection of your data seriously.
We value your trust and as such we commit to interacting with our customers in a transparent, compliant and ethical manner at all times.
We will never, under any circumstances, sell, rent or trade your data to or with third parties nor will we offer any marketing services on behalf of a third party.

This is the privacy policy for the websites that currently encompass the domains and sub-domains of airportcharges.com, rdcapex.com, loopdata.app and rdcaviation.com. For absolute clarity and transparency, this policy does not extend to other products and services provided by us that sit outside of the aforementioned URLs, each of which have their own policies, nor does this statement extend to sites that are linked to our sites but which are not part of our network, for example Twitter and Linkedin. You should refer to those sites for further details about their use of your personal information.

Your personal data

For subscribers to our Apex, airportcharges.com and LOOP products, as part of your subscription(s), we will hold your contact details (sometimes a business address, email address, telephone, mobile and fax numbers) to contact you regarding the services you have purchased. This includes re-registration/renewal notifications, and surveys to help us improve the quality of our services. All such information is processed through secure servers.

For users of our general website who fill out a contact form, we will hold your contact details (sometimes a business address, email address, telephone, mobile and fax numbers) to contact you regarding the request you have made. We may hold this data on secure servers to enable us to analyse and measure website interactions beyond the time taken to respond to your query.

We comply fully with all applicable Data Protection and consumer legislation, and as such will treat any information provided as fully confidential.

Your subscription to Apex, airportcharges.com and/or LOOP does not imply your consent to us to market other products and services

Other data

We collect and analyse product usage data to help diagnose faults, improve functionality, manage the system and gather broad demographic information about how our customers user our products.

All of this information is stored on UK--based, secure, GDPR compliant servers and is anonymised for your security. In addition, we may collect your email address in order to enable you as a customer to log onto the service and only for that reason.

Google analytics

We use "Google Analytics" to analyse traffic to this website. The data that is collected does not create personally identifiable information, however, more information about their privacy policy is available via the Google website should you wish to find out more.

Cookie policy

If you use this website, certain information is automatically collected so that delivery can be made of the service.
Cookies are stored on your machine by your browser in order to enhance your experience. You can set your browser to disable cookies, but you may find that some website features will not work.

When you request a page from the site's web server, the server automatically collects some information about your system, including your IP address. We collect the minimum information necessary to make the service work - this information is essential to send the pages back across the Internet to the right computer.

Trusted third parties contracted by RDC may from time to time access the information contained on this website in order to improve the experience for the user and optimise the site performance.

Marketing offers

If you have given us your consent to provide you with occasional special offers regarding other products and services we commit to no more than one offer per month. You have the right to be removed from this distribution list at any point and can do so by contacting us.

Access to your personal information

You are entitled to view, amend, or delete some or all of the personal information that we hold on you. If you have any questions about this policy or our use of your data then please email your request to our data officer, Ian Robins at ian.robins@rdcaviation.com or in writing. Our data officer is based at the Nottingham office of RDC Aviation Ltd:

RDC Aviation Ltd
1st Floor, Imperial Building
20-22 Victoria Street
Nottingham
NG1 2EX

Changes to this policy

This policy was last reviewed on 30th April 2024 and we will review it in six months’ time, no later than 30th October 2024.